Refund policy

Because every item is printed to order for you, we do not accept returns or exchanges for a change of mind, a different size, or a different park. Please check the size and the design before you order.

If an item arrives damaged, misprinted, or is not what you ordered, we will replace it or refund it in full. Email team@traildogsco.com within 30 days of delivery with your order number and a photo of the problem. We do not need the item back. Replacements print and ship at the same speed as a new order.

If an order is returned to us because the address was wrong or incomplete, we will reship it once you confirm the correct address; a second shipping charge may apply. Refunds go back to the original payment method within 5 to 10 business days of approval.